Returns & Exchanges
We offer a 30-day return policy for items purchased through our online store. The 30-day period begins on the date your order is delivered.
Australian Returns
Australian online orders over $99 are eligible for a free return label.
For Australian orders of $99 or less, you will need to arrange and pay for return postage using a courier of your choice.
New Zealand Returns
New Zealand online orders over $199 are eligible for a free return label.
For New Zealnd orders of $199 or less, you will need to arrange and pay for return postage using a courier of your choice.
Online Return Procedure
To be eligible for a return, items must be returned in new, unused and resellable condition, with all original tags, shoeboxes and packaging intact. We may refuse returns that show signs of wear, use or damage.
- Items must be returned within 30 days of delivery.
- Items must be unworn, unused and in their original condition.
- Please package your items securely to protect them during transit. Do not attach shipping labels directly to shoe boxes or product packaging, as this may result in your return being declined.
- If you are returning an order using your own courier, please include your return ID. This will be emailed to you after you lodge your return through the process below.
To lodge an online return, please use the link below:
Start a ReturnPlease note: Online returns cannot be processed in-store.
All exchanges will be processed as full refunds using the instructions above. You must return/exchange the item within the 30 days return period. We then ask for you to re-purchase the correct item or size online in a new and separate order. This allows for a much quicker return process and up to date stock availability.
NO REFUNDS ON SALE / PROMOTION ITEMS FOR CHANGE OF MIND.
We are happy to exchange or issue a credit note with 14 days as long as the below Terms and Conditions are satisfied.
No refunds can be provided for GIFTS. Gifts can be exchanged or issued with a credit note when accompanied with a Gift Exchange Card and/or Gift Receipt.
Refunds for faulty items are only made to the same method of payment used to purchase the goods and for the same value they were purchased.
All items must be in new and re-sellable condition including all product tags and packaging. We may refuse returns that have signs of use or wear.
We currently don't allow online order to be returned in-store. All online orders must be return using the above instructions and can be lodged using this form.
You will receive your refund for an online order as soon as the returned item(s) reach our warehouse, a refund will be processed within 3-5 business days. However, funds may require extra time to reach your account based on bank procedure. You will be notified by our team when the refund has been processed.
If an item(s) is sent or received incorrectly we'll gladly replace the item free of charge via express post shipping. We will also include a prepaid Australia post satchel or label with the replacement to send the incorrect item back at no extra charge.
For faulty items please refer to our warranty information.
Please make sure to read our full terms and conditions to make sure your item qualifies for a warranty claim. To lodge a warranty claim please refer to the link above. Warranty claims cannot be lodged through our return portal due to the nature of the approval process.
We currently don't allow online purchases to be returned in-store. This includes other retailers and stockists of Columbia Sportswear.
We currently don't allow in-store purchased to be returned online, unless deemed faulty.
We may reject a return or exchange if the return doesn't meet the criteria below:
- The item(s) showed signs of use or wear. Examples include dirt on the bottom of the footwear or marks/odour on apparel.
- The product packaging or product ticketing is damaged. Do not send footwear back using the product box as the main shipping satchel.
All goods come with a guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure.
For more information please visit: https://www.accc.gov.au/consumers/buying-products-and-services